Privacy Policy
Introdution
Quickmove Limited complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable (a natural person). Examples include your name, email, address, telephone number and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised), then this policy doesn’t apply.
When we say ‘business data,’ we mean identifiable information about you and your business, like your sole trade, partnership, company name, email, address and telephone number. If you can’t be identified (for example, when business data has been aggregated and anonymised), then this policy doesn’t apply.
Check out our terms of use for more information on how we treat your other data. This policy sets out how we will collect, use, disclose and protect your personal information. Privacy of information that can be used to identify you is very important, and we are committed to protecting your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised version to the website. The change will apply from the date we upload the revised policy.
Who is Quickmove?
Quickmove Limited (we, us, our) provides an easy-to-use address, and details update online platform to facilitate updating details with multiple service providers.
Quickmove's headquarters are in New Zealand, and we also operate and have an office in Australia. Address details for Quickmove oƯices are available on the Contact Us page.
Our principles of data protection
Our approach to data protection is based on four key principles. They are at the heart of everything we do regarding personal and business data.
- Transparency: We take a human approach to processing personal and business data by being open, honest, and transparent.
- Enablement: We enable connections and efficience personal and business data use to empower productivity and growth.
- Security: We champion industry-leading approaches to securing the personal and business data entrusted to us.
- Stewardship: We accept the responsibility of processing personal and business data.
How we collect your data
When you use our service or access our website, we collect personal or business data, depending on the type of account you created with us. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websiteand/or service, we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up, respond to a form asking for the details you want to update with your service providers, contact us with questions or request support, etc. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or service.
Information we collect automatically: We collect some information about you automatically when you visit our website or use our service, like your IP address and device type. We also collect information when you navigate through our website and service platform, including what pages you looked at and what links you clicked on. This information is helpful for us as it helps us better understand how you’re using our website and service so that we can continue to provide the best experience possible (for example, by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies. Visit our cookie policy to learn more about the types of cookies we use, why we use them, and how you can control them.
Information we get from third parties: We collect most of the information directly from you. Sometimes, we might collect personal or business data about you or your business from other sources, such as publicly available content or trusted third parties like our marketing and research partners. We use this information to supplement the personal or business data we already hold about you or your business to better inform, personalise, and improve our service and validate the personal data you provide.
Where we collect data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal or business data and your rights, do not override them, or
- under a legal obligation or
- where we have your consent.
- If we don’t collect your personal or business data, we may be unable to provide you with our service, and some functions and features on our website may not be available to you.
If you don’t have a relationship with us but believe that a Quickmove subscriber has
entered your personal or business data into our website or service, you’ll need to contact
that Quickmove subscriber for any questions you have about your personal or business
data (including where you want to access, correct, amend, or request that the user delete
your personal or business data).
How we use your data
We use your personal or business data to operate our website, provide you with any requested service, and manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
- Providing you with the information you’ve requested from us or information we are required to send to you.
- Operational communications include changes to our website and service, security updates, and assistance with using our website and service.
- Marketing communications (about Quickmove or another product or service we think you might be interested in) following your marketing preferences.
- We may ask you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
- We may contact you through various channels, including, but not limited to, email, telephone, SMS, and in-product communications. However, we will always respect your communications preferences, and you can amend these at any time through your Quickmove user account or, where relevant, by unsubscribing at the bottom of our messages.
To support you: This may include assisting with resolving technical support issues or other issues relating to the website or service, whether by email, in-app support or otherwise.
To enhance our website and service and develop new ones: For example, by tracking and monitoring your use of website and service so we can keep improving, or by carrying out
technical analysis of our website and service so that we can optimise your user experience and provide you with more eƯicient tools.
To protect: We need to detect and prevent fraudulent or malicious activity and ensure that everyone is using our website and service fairly and in accordance with our terms of use.
To market to you: In addition to sending you marketing communications, we may also use your personal or business data to display targeted advertising to you online—through our own website and service or through third-party websites and their platforms.
To analyse, aggregate and report: We may use the personal or business data we collect about you or your business and other users of our website and service (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
Disclosing your Personal Information
We will only disclose your personal or business data to:
- third-party service providers and partners who assist and enable us to use the personal and business data to, for example, support delivery of or provide functionality on the website or service or to market or promote our goods and services to you. We will not share your mobile telephone number or SMS opt-in consent status with these third parties to use for their own marketing purposes without your explicit consent.
- Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. We will notify you of this type of disclosure where possible and appropriate.
- An actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business.
- Other people where we have your consent.
International data transfers
When we share data, it may be transferred to and processed in countries other than the country you live in—such as Australia, where our data hosting provider’s servers are located. These countries may have laws diƯerent from what you’re used to. Rest assured, where we disclose personal or business data to a third party in another country, we put safeguards in place to ensure your personal and business data remains protected.
Security
Security is a priority for us regarding your personal and business data. We’re committed to protecting your personal and business data and have appropriate technical and organisational measures to ensure that happens. For more security information, check out Quickmove’s security pages. Sign up for our security noticeboard to stay informed about known phishing and other scams targeting our community and learn how to protect yourself from them.
Retention
The length of time we keep your personal data depends on its nature and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements). We’ll retain your personal or business data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
It’s your personal and business data, and you have certain rights relating to it. Regarding marketing communications, you can ask us not to send them to you at any time—just follow the unsubscribe instructions contained in the marketing communication or make your request through the email address privacy@quickmove.co.nz.
You also have rights to:
- Know what personal or business data we hold about you, and to make sure it’s correct and up to date.
- Request a copy of your personal or business data, or ask us to restrict processing or delete your data.
- Object to our continued processing of your personal or business data. You can exercise these rights at any time by requesting the email privacy@quickmove.co.nz.
If you’re not happy with how we are processing your personal or business data, please let us know by getting in touch through the email address privacy@quickmove.co.nz. We will review and investigate your complaint and try to get back to you within a reasonable time frame. You also have the right to lodge a complaint with the New Zealand Privacy Commissioner via www.privacy.org.nz if you believe your data has been misused.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal and business data we hold about you or have a question or feedback for us on this policy, our website or service, please contact us. As a technology company, we prefer to communicate with you by email. This ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Contact us at privacy@quickmove.co.nz.